FREQUENTLY ASKED QUESTIONS
Our rugs are crafted from a variety of high-quality materials, including wool, silk, cotton, and eco-friendly synthetic fibers. We carefully select each material based on its durability, comfort, and aesthetic appeal, ensuring that every rug meets our high standards of quality.
To keep your rug looking its best, we recommend regular vacuuming and prompt attention to spills. For deeper cleaning, professional rug cleaning services are recommended. Always follow the care instructions provided with your rug to ensure its longevity and maintain its beauty.
Yes, we offer custom rug design services to meet your specific needs. Whether you require a particular size, color, or pattern, our team of designers will work closely with you to create a rug that perfectly complements your space. Contact us to discuss your custom design requirements.
Yes, we offer rug samples so you can see and feel the quality of our products before making a purchase. Samples are available for most of our collections and can be ordered directly through our website or by contacting our customer service team.
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your rug, we offer a return or exchange within 30 days of purchase, provided the rug is in its original condition. Please review our full return policy on our website or contact our customer service team for more details.